FAQ
Do you have a question about your existing order or are you unsure about the correct product selection?
We will be happy to help you. Please do not hesitate to contact us by phone.
Service telephone: +49 20 41 - 10 70 21* (Mon-Fri from 10.00-15.00 hrs) // *Please note possible charges from mobile networks
Product and purchase advice
... Cartridge systems, replacement needles and drive belts ...
Help and queries regarding your order
If you have a telephone enquiry regarding an existing order, please have the corresponding order ID* or order number* ready.
This will enable us to call up the process in our processing programme as quickly as possible.
*The order ID/order number can be found in the order confirmation which you received by e-mail.
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- We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
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- The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping
Shipping conditions
The delivery of the goods takes place to the mentioned countries. Shipping costs (including statutory value added tax)
Domestic deliveries (Germany):
Free shipping (letter shipping up to 50,00 Euro, then shipping by DHL International (no DHL Express))
Optional shipping by DHL for oders under 50,00 Euro plus 6,49 Euro.
DHL Packstation for orders under 50,00 Euro plus 6,49 Euro.
DHL cash on delivery (up to goods value 100,00 Euro): 7,00 Euro cash on delivery fee plus 6,49 Euro shipping costs.
DHL cash on delivery (from goods value 100,00 Euro): 7,00 Euro cash on delivery fee.
Deliveries abroad:
Zone 1
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,29 | 200g €4,79 | 300g €5,49 | 400g €5,99 | 500g €6,39 | 600g €6,89 | 700g €7,39 | 800g €7,79 | 900g €8,29 | 1.000g €8,79
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,99 | 200g €7,49 | 300g €8,19 | 400g €8,79 | 500g €9,29 | 600g €9,79 | 700g €10,29 | 800g €10,79 | 900g €11,29 | 1.000g €11,79
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €14,99 | 5.000g €17,99 | 10.000g €21,99 | 20.000g €29,99 | 31.500g €39,99
Zone 1 (Non EU)
Switzerland, Liechtenstein
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,49 | 200g €4,99 | 300g €5,79 | 400g €6,29 | 500g €6,89 | 600g €7,49 | 700g €7,99 | 800g €8,49 | 900g €9,19 | 1.000g €9,69
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to100g €7,19 | 200g €7,79 | 300g €8,59 | 400g €9,19 | 500g €9,79 | 600g €10,39 | 700g €10,99 | 800g €11,59 | 900g €12,19 | 1.000g €12,79
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €22,99 | 5.000g €25,99 | 10.000g €31,99 | 20.000g €42,99 | 31.500g €54,99
Zone 2
Spain, Hungary, Italy, Sweden, Slovakia, Slovenia, Balearic Islands, Andorra, Gibraltar, Isle Of Man, Jersey
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,39 | 200g €5,19 | 300g €6,19 | 400g €6,89 | 500g €7,69 | 600g €8,49 | 700g €9,19 | 800g €9,99 | 900g €10,79 | 1.000g €11,59
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,79 | 200g €7,69 | 300g €8,69 | 400g €9,49 | 500g €10,29 | 600g €11,19 | 700g €11,99 | 800g €12,79 | 900g €13,59 | 1.000g €14,49
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €15,99 | 5.000g €18,99 | 10.000g €22,99 | 20.000g €30,99 | 31.500g €40,99
Zone 3
Cyprus, Estonia, Finland, Greece, Ireland, Lithuania, Latvia, Malta, Portugal, Romania, Bulgaria, Croatia
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,39 | 200g €5,19 | 300g €6,29 | 400g €7,09 | 500g €7,89 | 600g €8,69 | 700g €9,49 | 800g €10,29 | 900g €11,09 | 1.000g €11,89
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €7,49 | 200g €8,29 | 300g €9,39 | 400g €10,19 | 500g €10,99 | 600g €11,79 | 700g €12,59 | 800g €13,39 | 900g €14,19 | 1.000g €14,99
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €16,49 | 5.000g €19,49 | 10.000g €23,49 | 20.000g €31,49 | 31.500g €41,49
Zone 3 (Non EU)
Norway, Canary Islands, Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Moldova, Montenegro, Serbia
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,99 | 200g €5,49 | 300g €6,59 | 400g €7,39 | 500g €8,29 | 600g €9,09 | 700g €9,99 | 800g €10,79 | 900g €11,69 | 1.000g €12,49
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,39 | 200g €7,29 | 300g €8,39 | 400g €9,29 | 500g €10,19 | 600g €11,09 | 700g €11,99 | 800g €12,89 | 900g €13,79 | 1.000g €14,69
DHL Paket International (NoDHL Express)
Shipping weight up to 2.000g €21,99 | 5.000g €27,99 | 10.000g €37,99 | 20.000g €56,99 | 31.500g €78,99
Zone 4
Morocco, Turkey
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €3,99 | 200g €4,99 | 300g €6,09 | 400g €7,09 | 500g €7,99 | 600g €8,99 | 700g €9,99 | 800g €10,99 | 900g €11,89 | 1.000g €12,89
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,99 | 200g €7,79 | 300g €8,79 | 400g €9,59 | 500g €10,39 | 600g €11,19 | 700g €11,99 | 800g €12,79 | 900g €13,59 | 1.000g €14,39
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €31,99 | 5.000g €40,99 | 10.000g €56,99 | 20.000g €86,99 | 31.500g €122,99
Zone 5
USA, Singapore, Canada, China, Japan, Malaysia, Hong Kong, Taiwan, Thailand, South Korea
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,69 | 200g €6,09 | 300g €7,59 | 400g €8,89 | 500g €10,29 | 600g €11,59 | 700g €12,89 | 800g €14,29 | 900g €15,59 | 1.000g €16,99
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,79 | 200g €7,19 | 300g €9,69 | 400g €10,99 | 500g €12,39 | 600g €12,69 | 700g €15,09 | 800g €16,39 | 900g €17,79 | 1.000g €19,09
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €37,99 | 5.000g €57,99 | 10.000g €91,99 | 20.000g €159,99 | 31.500g €238,99
Zone 6
Australia, New Zealand
Warenpost International
Order value up to €29,99 and a shipping weight of up to 100g €4,79 | 200g €6,19 | 300g €7,79 | 400g €9,19 | 500g €10,59 | 600g €11,99 | 700g €13,39 | 800g €14,79 | 900g €16,19 | 1.000g €17,59
Warenpost International incl. tracking
Order value up to €399,00 and a shipping weight of up to 100g €6,19 | 200g €7,69 | 300g €9,19 | 400g €10,59 | 500g €11,99 | 600g €13,39 | 700g €15,89 | 800g €16,29 | 900g €17,69 | 1.000g €19,09
DHL Paket International (No DHL Express)
Shipping weight up to 2.000g €50,99 | 5.000g €76,99 | 10.000g €119,99 | 20.000g €205,99 | 31.500g €304,99
Delivery times
Unless otherwise stated in the respective offer, the goods will be delivered within 2 - 7 working days for domestic deliveries (Germany) and within 4- 25 working days for international deliveries after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you.
In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you collect the goods yourself, we will inform you by e-mail when the goods are ready for collection. In this case, no shipping costs will be charged.